Frequently Asked Questions

"Where DO YOU PROCESS AND BUTCHER YOUR ANIMALS?"

Our cows and pigs are processed at Marin Sun Farms in Petaluma, ten minutes from the farm.  This allows for a short, low stress transfer.  Our animals are then sent to Sonoma County Meat Company in Santa Rosa for complete butchering to our specifications.  These facilities are recognized as humane, clean, and skilled in processing high quality, pasture raised meats.  We have long standing relationships with these businesses and partners and participate in the process from start to finish to ensure quality for our CSA and family.


WHAT DOES PASTURE RAISED MEAN?

The word pasture conjures images of green, rolling hills where animals graze.  Pasture raised to us quite literally means raised out in the fresh air, grass, and sunshine.  Living on pasture - cows, pigs or chickens - lowers stress, offers the optimal conditions for happy animals, and fulfills our duty to the treat land and the animals we raise with the utmost dignity and respect.


Can I SHOP IN THE FARM STORE IF I'M NOT A CSA MEMBER?

Of course!  Guests are welcome in the farm store anytime between 10AM - 6PM, seven days a week.  Fresh meat comes in on most Fridays :)


TERMS AND CONDITIONS


Cancellations

In order to cancel your account, please contact a TFF staff member at farmhouse@tarafirmafarms.com or (707) 765-1202, no less than 48 hours prior to your delivery.  


Bag $20 deposit will be returned upon receipt of memer’s bag.  This deposit may also be donated the Tara Firma Farms Institute to continue our effort to teach children about farming and sustainability.

Drop Site/FARM PICKUP

In the event that you are unable to pickup your order during the specific pickup window, you must contact the drop host directly to make pickup arrangements.
All orders must be picked up within 5 business days.

HOME DELIVERY

Deliveries will be made at scheduled time frames utilizing delivery instructions provided by our members.  TFF is not responsible for theft or damage of any kind.    

 
There will be a delivery fee associated with each delivery that is made.
 

Vacation Holds

In order to temporarily suspend deliveries, please contact a TFF staff member at farmhouse@tarafirmafarms.com or (707) 765-1202, no less than 48 hours prior to your delivery

 

BILLING

For continuous service, Tara Firma Farms (TFF) will keep a credit card or electronic check for payment on file.  These methods of payment(s) will be utilized for food that is delivered and any associated delivery costs.  


If there is an outstanding balance that has not been paid within 5 business days, your account will be placed on a permanent hold until payment is received.


All members to submit a $20 bag deposit for their food shares.
Food ordered that is out of stock will not be charged to your account. 

Farm Visits

Visits are only to be made during business hours (Saturday - Thursday; 10AM - 4PM)


Members are responsible for their guests.  Please treat our property with respect.


In the event that a member or one of their guests damages TFF property, of any kind, please report damage to a TFF staff member immediately.  


Members and their guests understand that visiting Tara Firma Farms risk serious and/or fatal injury.