Frequently Asked Questions

"Where DO YOU PROCESS AND BUTCHER YOUR ANIMALS?"

Our cows and pigs are processed at Marin Sun Farms in Petaluma, ten minutes from the farm.  This allows for a short, low stress transfer.  Our animals are then sent to Sonoma County Meat Company in Santa Rosa for complete butchering to our specifications.  These facilities are recognized as humane, clean, and skilled in processing high quality, pasture raised meats.  We have long standing relationships with these businesses and partners and participate in the process from start to finish to ensure quality for our CSA and family.


WHAT DOES PASTURE RAISED MEAN?

The word pasture conjures images of green, rolling hills where animals graze.  Pasture raised to us quite literally means raised out in the fresh air, grass, and sunshine.  Living on pasture - cows, pigs or chickens - lowers stress, offers the optimal conditions for happy animals, and fulfills our duty to the treat land and the animals we raise with the utmost dignity and respect.


Can I SHOP IN THE FARM STORE IF I'M NOT A CSA MEMBER?

Of course!  Guests are welcome in the farm store anytime between 10AM - 6PM, seven days a week.  Fresh meat comes in on most Fridays :)


TERMS AND CONDITIONS


Cancellations

In order to cancel your account, please contact a TFF staff member at farmhouse@tarafirmafarms.com or (707) 765-1202, no less than 48 hours prior to your delivery.  

Drop Site/FARM PICKUP

In the event that you are unable to pickup your order during the specific pickup window, you must contact the drop host directly to make pickup arrangements. Members will still be charged for missed pick up. Frequent missed pick ups and you will be asked to switch to home delivery.

All Farm pick up orders must be picked up within 5 business days.

If you find you are not receiving email alerts, please contact customer service farmhouse@tarafirmafarms.com or (707) 765-1202.

HOME DELIVERY

Deliveries will be made at scheduled time frames utilizing delivery instructions provided by our members.  TFF is not responsible for theft or damage of any kind.    

 
There will be a delivery fee associated with each delivery that is made.

If you experience an error in your order, contact Member Support immediately.. farmhouse@tarafirmafarms.com or (707) 765-1202
 

Vacation Holds

In order to temporarily suspend deliveries, please contact a TFF staff member at farmhouse@tarafirmafarms.com or (707) 765-1202, no less than 48 hours prior to your delivery

 

BILLING

For continuous service, Tara Firma Farms (TFF) will keep a credit card or payment on file.  This method of payment will be utilized for food that is delivered and any associated delivery costs.  


If there is an outstanding balance that has not been paid within 5 business days, your account will be placed on a permanent hold until payment is received.


All members to submit a $20 Enrollment Fee at the time of enrollment.


Food ordered that is out of stock will not be charged to your account. 

Farm Rules

Farm Hours

10 am - 6 pm, 7 days a week.

• All Guests must check in at the Farm Shop.

• Parking for Non-CSA members is $10, validated with purchases of $10 or more.

• Members are responsible for their guests.  Please treat our property with respect.

• Dogs must remain on leash.

• All Fishing is Catch & Release, no live bait, barbless hooks.

• All minors must be accompanied by an adult.

• In the event that a member or one of their guests damages TFF property, of any kind, please report damage to a TFF staff member immediately.  

• Members and their guests understand that visiting Tara Firma Farms risk serious and/or fatal injury.

• Tara Firma Farms is a NO-FLY-ZONE. No Drones.